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ENGLISH 18

IKEAGUARANTEE

HowlongistheIKEAguaranteevalid?

Thisguaranteeisvalidforve(5)yearsfrom

theoriginaldateofpurchaseofyourappliance

atIKEA,unlesstheapplianceisnamedLAGAN

inwhichcasetwo(2)yearsofguarantee

apply.Theoriginalsalesreceipt,isrequired

asproofofpurchase.Ifserviceworkiscarried

outunderguarantee,thiswillnotextendthe

guaranteeperiodfortheappliance.

Whichappliancesarenotcoveredbythe

IKEAve(5)yearsguarantee?

TherangeofappliancesnamedLAGANand

allappliancespurchasedinIKEAbefore1stof

August2007.

Whowillexecutetheservice?

IKEAserviceproviderwillprovidethe

servicethroughitsownserviceoperationsor

authorizedservicepartnernetwork.

Whatdoesthisguaranteecover?

Theguaranteecoversfaultsoftheappliance,

whichhavebeencausedbyfaultyconstruction

ormaterialfaultsfromthedateofpurchase

fromIKEA.Thisguaranteeappliestodomestic

useonly.Theexceptionsarespeciedunder

theheadline“Whatisnotcoveredunderthis

guarantee?”Withintheguaranteeperiod,

thecoststoremedythefaulte.g.repairs,

parts,labourandtravelwillbecovered,

providedthattheapplianceisaccessiblefor

repairwithoutspecialexpenditure.Onthese

conditionstheEUguidelines(Nr.99/44/

EG)andtherespectivelocalregulations

areapplicable.Replacedpartsbecomethe

propertyofIKEA.

WhatwillIKEAdotocorrecttheproblem?

IKEAappointedServiceProviderwillexamine

theproductanddecide,atitssolediscretion,

ifitiscoveredunderthisguarantee.If

consideredcovered,IKEAServiceProvider

oritsauthorizedservicepartnerthroughits

ownserviceoperations,willthen,atitssole

discretion,eitherrepairthedefectiveproduct

orreplaceitwiththesameoracomparable

product.

Whatisnotcoveredunderthisguarantee?

• Normalwearandtear.

• Deliberateornegligentdamage,damage

causedbyfailuretoobserveoperating

instructions,incorrectinstallationorby

connectiontothewrongvoltage,damage

causedbychemicalorelectrochemical

reaction,rust,corrosionorwaterdamage

includingbutnotlimitedtodamage

causedbyexcessivelimeinthewater

supply,damagecausedbyabnormal

environmentalconditions.

• Consumablepartsincludingbatteriesand

lamps.

• Non-functionalanddecorativepartswhich

donotaffectnormaluseoftheappliance,

includinganyscratchesandpossiblecolor

differences.

• Accidentaldamagecausedbyforeign

objectsorsubstancesandcleaningor

unblockingoflters,drainagesystemsor

soapdrawers.

• Damagetothefollowingparts:ceramic

glass,accessories,crockeryandcutlery

baskets,feedanddrainagepipes,seals,

lampsandlampcovers,screens,knobs,

casingsandpartsofcasings.Unlesssuch

damagescanbeprovedtohavebeen

causedbyproductionfaults.

• Caseswherenofaultcouldbefound

duringatechnician’svisit.

• Repairsnotcarriedoutbyourappointed

serviceprovidersand/oranauthorized

servicecontractualpartnerorwherenon-

originalpartshavebeenused.

• Repairscausedbyinstallationwhichis

faultyornotaccordingtospecication.

• Theuseoftheapplianceinanon-domestic

environmenti.e.professionaluse.

• Transportationdamages.Ifacustomer

transportstheproducttohishomeor

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